Payment & Return Policy

Last updated (April 18, 2018)

Thank you for shopping at Elaine Joy Roach. Please read this policy carefully. This is the Payment, Shipping, Return Policy of Elaine Joy Roach.

Payment Policy

We take PayPal.  Payment is due after purchase of item(s).

All major credit cards may be used on PayPal.

If you are ordering from Canada, the tax rate of your province or territory will get applied once you place your order.

International Buyers / Buyers Outside Canada:

Please note that buyers are responsible for any custom fees and respective country/state taxes.

Cancellations 

You may cancel your order by contacting us within 24 hours of the original purchase.

Refunds

Refunds will only apply on defective product. Packages are covered with liability coverage through Canada Post/United States Postal Service/FedEx. Once you receive a damaged item you have 5 business days to notify us of the damage and return the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Shipping costs will be refunded along with the final payment. Design fee is non-refundable for custom artwork. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

*For damaged items, should you wish to have the artwork re-made, return shipping costs will be refunded and a new piece of artwork will be made.

Refunds will only apply on defective product.

Only orders with upgraded shipping are covered with liability coverage through Canada Post/United States Postal Service/FedEx.

Once you receive a damaged item you have 5 business days to notify us of the damage and return the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Shipping costs will be refunded along with the final payment.

 

Return Policy

Custom Artwork

Returns are not eligible on “Custom Artwork.” We create custom Artwork for the client to their specifications. Due to the nature of this artwork, it is not possible to resell these items. Once a deposit is made, the client agrees to have the artwork produced. The client must pay for the cost of the artwork before delivery. Please see the “Custom Artwork Contract” for more details and conditions.

Other Items

Other items include original artwork, prints, and stationery. You have 14 business days to notify hi@elainejoyroach.com of your intent to return the item. You have 14 business days to return an item from the date you received it. Shipping costs will be withheld from the refund. To be eligible for a return, your item must be unopened and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Digital Products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Shipping Costs

Buyers are responsible for return shipping costs for non-damaged items (such as stationery, prints or original art).  Shipping costs are non-refundable in this case. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Contact Us

If you have any questions about our Payment, Shipping & Returns Policies, please contact us:

•    By email: hi@elainejoyroach.com